Identify Online Project Management Customers

Identify Online Project Management Customers

Take these five steps to create a list of customers:

1.      Identify groups of customers. Each group of customers can be identified by their job or role within the organization. A customer group is everyone who might receive a particular aspect of a particular service. If the service is not mandatory, be sure to use all people who might use the service, even if they might choose not to.

2.      Name each customer group. Put that name in the first column.

3.      Identify the specific service provided. At a detailed level, the specific service may vary. For example, in the Project Status Report Service, one group might receive weekly status reports for all projects, and another monthly reports for the projects in a single program. Put this information in the second column.

4.      Prepare a list of customers in that group. The list should include people's names, job title, department, and contact information. Put the name of the file containing that list in column three of the table.

5.      Keep the customer list up to date. Record the date the list was last updated in column four.