Community using Project Management Templates

Choose whichever of these is most useful for the quantity of customers or stakeholders, frequency of feedback, and amount of information needed using project management templates.

These are suggestions for designing the content of the feedback instrument:

• Ratings are valuable, but not enough. Ratings (from poor to excellent) are a barometer of quality, but don't provide information about what changes will improve service.
• Give specific options to select from. A set of options, headed by, "Which of these would improve our service?" is better than an open-ended question like "How do we improve our service?". The answers to open-ended questions are time-consuming to tabulate and evaluate.
• Get only as much information as is useful. A brief form is easier for the customer or stakeholder, and more valuable than a long survey.

Once the form of feedback is established and feedback is gathered, the project manager has the information it needs to improve the service.